TERMS OF BUSINESS

About Us

Wilton Property Finance Limited is an independent mortgage brokerage.

Wilton Property Finance Limited is an Appointed Representative of Andrew Charles Consulting Ltd which is authorised and regulated by the Financial Conduct Authority (FCA) under number 304904.

The FCA has authorised us for advising on and arranging regulated mortgage contracts and regulated insurance contracts.

 

MORTGAGES

Products & Services

We offer independent, impartial, expert advice on mortgages.

We offer full service management and on-going communications and support throughout the mortgage process.

  • We conduct an initial consultation with you, to fully understand your needs.
  • This is followed by a review and research of the mortgage market, to find the best product and provider to meet your needs.
  • With your agreement to proceed, we will approach the chosen lender and apply for an Agreement-In-Principle.
  • Following approval by the lender of the AIP, we will complete a full mortgage application on your behalf.
  • We will provide on-going support and communications until your mortgage has completed.

Products that are not regulated by the Financial Conduct Authority:

Not all the products and services that we offer on mortgages are regulated by the Financial Conduct Authority, for example most Buy-to-Let and commercial mortgages and loans. These products do not offer access to the Financial Ombudsman Service, nor the Financial Services Compensation Scheme. We will confirm if the mortgage you are looking for is regulated or not.

 

Fees

For the service that we offer, Wilton Property Finance Limited charge:

  • An admin fee of £395.00, Payable on application.
  • A Success Fee. This will not exceed 1% of the loan amount and is payable upon successful issuance of the lender’s mortgage offer or facility letter.

The actual amount of the fees will depend upon your circumstances and complexity of the case. We will tell you the exact amount of this fee before we start the application. Once a fee becomes due, it is not refundable.

When we recommend a mortgage product to you, we send you a mortgage illustration document. This document will outline all fees relating to the product.

If your mortgage does not go ahead following the mortgage application process, we do not refund our admin fee.

Some lenders may pay us commission for placing your mortgage with them. This has no bearing or influence on which lender we recommend as we abide by the FCA’s Treating Customers Fairly Principle.

Where a Lender does pay us commission this will be detailed in the product illustration. If you require comparable information about lenders’ commissions, we can provide this on request.

 

INSURANCES

Products & Services

Wilton Property Finance Limited offers insurance products from a limited number of insurers. We can provide a list of our insurers on request.

Products include:

  • Life and critical illness cover
  • Income protection
  • Buildings and contents
  • Private health cover
  • Landlords insurance

We undertake an assessment of your needs and provide a recommendation to meet those requirements.  

 

Fees

We do not charge a fee for our insurance advice.

We are paid a commission from the insurance provider with whom we place your insurance. Commission rates vary by providers. The commission amount will be detailed in the product illustration we provide when making our recommendation.

 

Complaints procedure

We would expect our dealings with you to pass without issues, but in the unlikely event that you wish to register a complaint, please contact us:

Address: Andrew Charles Consulting Ltd, 52 Oxford Road, London, NW6 5SL

Phone: 0207 372 5226

Email: info@andrewcharles.net

 

Financial Services Compensation Scheme

We are covered by the Financial Services Compensation Scheme (FSCS).

You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends upon the type of business and the circumstances of the claim.

Mortgage advising and arranging is covered for 90% of the claim with no upper limit.

Insurance advising and arranging is covered for 90% of the claim, without any upper limit.

For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim without any upper limit.

Further information about compensation scheme arrangements is available from the FSCS.

 

Data Protection

We will treat your personal information confidentially, even if you are no longer a client of ours.

If you require details of the information we hold about you, please contact us at our office address and we will advise you on the data we hold on you.